Managed IT services & IT support in DubaiYour IT department, without the overhead.

Hiring an in-house IT team is expensive, and one person can't cover everything. Xenon Solutions becomes your outsourced IT department: a helpdesk your staff can call, engineers who know your setup, and proactive maintenance that stops problems before they start.

Book a free assessment What's included
What managed IT coversXenon managed
  • Helpdesk for every staff member
  • Proactive monitoring and patching
  • On-site engineers when you need them
  • New starter and leaver setup
  • Vendor and licence management
  • Monthly reporting and IT planning
The challenge

Signs you've outgrown ad-hoc IT support

IT issues interrupt your best people

Staff spend hours fixing their own laptops, or wait days for someone to help.

Nobody owns your IT

Different vendors handle email, internet and printers, and each blames the other when something breaks.

Costs are unpredictable

Call-out fees and emergency fixes make IT spending impossible to plan.

There's no plan

Hardware is replaced only when it fails, and security updates happen when someone remembers.

What's included

What's included

A predictable monthly service that covers the day-to-day and the big picture.

Helpdesk supportPhone, email and WhatsApp support for your staff, with remote fixes for most issues.
Proactive maintenanceMonitoring, patching and health checks on devices, servers and network equipment.
On-site engineersScheduled visits or dedicated on-site engineers for offices that need hands-on support.
Annual maintenance contractsAMC packages covering hardware, network and systems with clear response times.
Device lifecycleProcurement, setup, upgrades and secure disposal of laptops and equipment.
Onboarding & offboardingAccounts, devices and access set up for new staff and removed the day someone leaves.
IT strategy & budgetingQuarterly reviews and a technology roadmap that matches your growth plans.
Vendor managementWe deal with your internet provider, software vendors and suppliers on your behalf.
How we work

From first call to fully managed.

  1. Assess

    We document your users, devices, systems and pain points.

  2. Onboard

    We take over management, fix urgent issues and standardise your setup.

  3. Support

    Your team gets a helpdesk and engineers who know your environment.

  4. Plan

    Regular reviews keep your IT aligned with your budget and growth.

Technology

Platforms we work with

  • Microsoft 365
  • Microsoft Intune
  • Windows & macOS
  • Fortinet
  • Cisco Meraki
  • Ubiquiti
  • Veeam
  • Remote monitoring & management
FAQ

Common questions

What are managed IT services?

Managed IT services means outsourcing the day-to-day running of your IT to a specialist provider for a predictable monthly fee. It typically includes helpdesk support, monitoring, maintenance, security and planning.

Do you provide on-site IT support in Dubai?

Yes. We combine remote support with on-site visits across Dubai, and can provide dedicated on-site engineers for larger offices.

What is an IT AMC?

An annual maintenance contract (AMC) is a yearly agreement covering the maintenance and support of your IT equipment and systems, with defined response times. We offer AMCs as part of, or alongside, our managed IT service.

How is managed IT priced?

Pricing is usually based on the number of users and devices, and the level of on-site support you need. We provide a fixed proposal after a free assessment, so there are no surprise invoices.

Related services

Often combined with

Microsoft 365Setup, migration, Intune and security. IT infrastructureNetworking, Wi-Fi, servers and CCTV. CybersecurityLayered protection from inbox to firewall.

Find out where you stand. The assessment is free.

A Xenon engineer reviews your setup and gives you a prioritised list of improvements. No obligation.

Book a free assessment
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