IT outsourcing for UAE companiesYour complete IT department, for a fraction of the cost.
Hiring and keeping an in-house IT team is expensive, and one person can never cover everything. Xenon becomes your outsourced IT department: 24/7 remote support, on-site engineers when needed, security and IT planning, all for one predictable monthly fee.
- 24/7 remote helpdesk for every employee
- On-site engineers when hands-on work is needed
- Device, Microsoft 365 and user management
- Security monitoring and patching
- Staff onboarding and offboarding
- Monthly reports and IT planning
The real cost of in-house IT
Salary is only the start
Recruitment, visas, training, tools and licences add up quickly, before any problem is solved.
One person can't do everything
Helpdesk, networks, cloud and security each need different expertise. No single hire covers them all.
Holidays leave you exposed
When your IT person is on leave or sick, problems wait, and so does your team.
Knowledge walks out the door
When an IT employee resigns, passwords, setups and know-how often leave with them.
What's included
Everything a modern IT department does, delivered remotely around the clock and on-site when needed.
Three ways to work with us
Fully outsourced IT
Xenon becomes your entire IT department: 24/7 helpdesk, devices, Microsoft 365, security and on-site support.
Co-managed IT
We support your IT team with 24/7 helpdesk cover, security monitoring and specialist projects, so they can focus on priorities.
Dedicated remote engineer
A named engineer who knows your business works on your account, backed by the full Xenon team.
More coverage. Less cost. No gaps.
| Aspect | In-house IT | Xenon IT outsourcing |
|---|---|---|
| Coverage | Office hours, with gaps during leave and sick days | 24/7 remote support, all year round |
| Expertise | One generalist | A full team: helpdesk, network, cloud and security |
| Cost | Salary, visa, recruitment, training and tools | One predictable monthly fee |
| Security | Often an afterthought | Built in, with an optional 24/7 SOC |
| Growth | Hire and train more people | Add users to your plan in days |
Plans that grow with you
Priced per user per month. Get a tailored quote after a free IT assessment.
Essentials
Day-to-day support for your team
- 24/7 remote helpdesk
- Email, Microsoft 365 and software support
- Password and access requests
- Staff onboarding and offboarding
- Monthly support report
Business
Fully managed IT for growing companies
- Everything in Essentials
- Device management and patching
- Endpoint protection
- Microsoft 365 administration
- Scheduled on-site visits
Complete
Your full IT and security department
- Everything in Business
- 24/7 managed SOC
- Backup and disaster recovery
- Quarterly IT strategy reviews
- Dedicated account engineer
From first call to fully managed.
Assess
A free review of your users, devices, systems and current IT costs.
Propose
A clear plan and fixed monthly price, per user.
Onboard
We take over management and fix urgent issues, typically within a few weeks.
Support
24/7 helpdesk, proactive maintenance and regular reviews.
Platforms we work with
- Microsoft 365
- Microsoft Intune
- Microsoft Defender
- Windows & macOS
- Fortinet
- Cisco Meraki
- Veeam
- Remote support & ticketing
Common questions
What is IT outsourcing?
IT outsourcing means handing the running of your IT to a specialist provider for a predictable monthly fee. Xenon becomes your IT department, covering helpdesk support, devices, Microsoft 365, security and IT planning.
Is outsourcing cheaper than hiring IT staff?
For most small and mid-sized companies, yes. An in-house hire brings salary, visa, recruitment, training and tool costs, and still leaves gaps during leave. Outsourcing gives you a full team for one monthly fee.
Do you really provide 24/7 support?
Yes. Our remote helpdesk is available 24/7, all year round. On-site visits are scheduled according to your plan, with urgent visits when needed.
Can you work alongside our existing IT team?
Yes. With co-managed IT, we cover the helpdesk overflow, after-hours support, security and specialist projects, while your team focuses on priorities.
How is IT outsourcing priced?
Plans are priced per user per month, based on the level of service you need. We provide a fixed proposal after a free IT assessment, so there are no surprise invoices.
How long does it take to switch to Xenon?
Onboarding typically takes a few weeks. We document your systems, set up access and monitoring, and take over support without disrupting your team.
Often combined with
Find out where you stand. The assessment is free.
A Xenon engineer reviews your setup and gives you a prioritised list of improvements. No obligation.
Book a free assessment